Payment, Shipping & Returns

Shipping:
Domestic carrier: Yamato
Standard Shipping 1 to 3 Business Days

Domestic Shipping Rates
Hokkaido, Kyushu: 1,160 yen
Tohoku, Kansai: 840 yen
Kanto, Chubu, Southern Tohoku: 740 yen
Chugoku: 950 yen
Shikoku: 1,050 yen
Okinawa: 1,260 yen


International deliveries:
Shipping methods: EMS (for all weights), SAL and surface (for more than 2kg)

*We do not handle small packets of SAL and surface due to its no tracking number.

Lead time :
EMS: 2-5 business days
SAL: 6-13 business days
Surface: 1-3 months

Service comparizon:
Click here

SAL is available at the listed destination countries:
Click here

You can check the shipping weight and rate with our shopping cart.

For shipping costs idea please check the Japan Post Web site:
Click here



*EMS : Handling charge of 300yen/shipment will be automatically included in the shipping cost. Insurance is included in EMS cost.

*SAL and surface : Sum of handling charge and insurance (up to JPY20,000) of JPY750/shipment will be automatically included in the shipping cost.

*Import duties if any will be at your own expense.

*Tracking number is available for all the above services.

*We recommend you to choose EMS service. Although the cost is higher than SAL and surface, it's very fast and it's said the risk is lower to be opened at the customs.


Payment:
For domestic orders we accept PayPal, direct bank transfer or cash-on-delivery. Please note there is an additional fee 315yen levied on cash-on-delivery payments by Yamato Transport.

If you wish to pay by direct bank transfer (domestic orders only!) our bank details are:
イーバンク銀行 ビート支店 普通口座 7026811
有限会社 ケイカンパニー

For international orders we only accept PayPal.

Currencies:
We accept Japanese Yen, US Dollar, and Euro through Paypal.
If your credit card or Paypal account setting allows, Japanese Yen is the best rate for you.
Due to double fee of Paypal we must set our foreign exchange rate worse than the market ones.


If you have any questions about payment or shipping issues, please contact
us: support@jugoya.com